On November 17, 2024, customers of Commercial Bank of Ethiopia faced significant issues in mobile and ATM service. Both mobile banking and ATM services were down for most of the day. This outage caused frustration for many users who rely on these services for everyday transactions.
The problems began early in the morning. Customers could not access their accounts or withdraw cash.
The inability to use mobile banking and ATMs created challenges for many customers. This disruption came at an inconvenient time for many users.
Reportedly, scheduled maintenance could be the reason. However, clear communication is crucial. Customers expect reliable service and timely notifications during outages.
The service disruption at Commercial Bank on November 17 highlights the reliance on digital banking. While maintenance is necessary, effective communication is vital to maintaining customer trust. As banks adapt to changing technology, prioritizing customer experience during outages will be essential for building loyalty and satisfaction.
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1000 515 408097 ABDE AMIN AMAD
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Hi
Family yes
Family
I experienced problem on the coardless ATM service due to issue on ussd service to run mobile banking short number on Sunday. But the card based ATM service was available and functioning in my area.
Commercial Bank of ethiopia
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I have loosen 500 bir yesterday while i am using ccop.
Today my tiktok news view